FAQ'S

Q: Do you have a shop?
A: Brand new for 2009 we will be opening our retail/installation shop. Keep posted for details on the grand opening!!

Q: Do you accept credit cards?
A: Yes we do. We accept Visa, Master Card, and Discover Card. Sorry no American Express.

Q: What if I don't have a location for you to install my stuff?
A: We have a location in Queens, NY and one in The Bronx were we can install customer products in-house.

Q: Do you sell refurbished products?
A: Absolutely not we only deal with brand new factory sealed merchandise.

Q: If I order something, how long will it take for me to receive it?
A: We have most of our merchandise warehoused and in stock so you will receive it the same day. If not we can special order and you will have it within a day or two. All installations however, are done by appointment. You will definitely have your merchandise in time if you schedule an installation.

Q: Is there an extra charge for the on the spot service?
A: Yes there is a $40 convenience charge if we have to come to you to provide services. This helps to pay for gas and tolls for having to come out to your location. Obviously if you come to our location that fee is waived.

Q: Will you install products that I purchased somewhere else?
A: Absolutely! We have no problem installing whatever products you may have. We would however not provide any warranty on products not purchased through us.