Q: Do you have a shop?
A: Brand new for 2009 we will be opening our retail/installation shop. Keep posted for details on the grand opening!!
Q: Do you accept credit cards?
A: Yes we do. We accept Visa, Master Card, and Discover Card. Sorry no American Express.
Q: What if I don't have a location for you to install my stuff?
A: We have a location in Queens, NY and one in The Bronx were we can install customer products in-house.
Q: Do you sell refurbished products?
A: Absolutely not we only deal with brand new factory sealed merchandise.
Q: If I order something, how long will it take for me to receive it?
A: We have most of our merchandise warehoused and in stock so you will receive it the same day. If not we can special order and you will have it within a day or two. All installations however, are done by appointment. You will definitely have your merchandise in time if you schedule an installation.
Q: Is there an extra charge for the on the spot service?
A: Yes there is a $40 convenience charge if we have to come to you to provide services. This helps to pay for gas and tolls for having to come out to your location. Obviously if you come to our location that fee is waived.
Q: Will you install products that I purchased somewhere else?
A: Absolutely! We have no problem installing whatever products you may have. We would however not provide any warranty on products not purchased through us.
Thursday, August 14, 2008
Privacy Policy
The Bigger Picture Automotive Systems has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site: www.thebiggerpicture718.com
Information Collection:
1015 Limited LLC is the sole owner of the information collected on www.thebiggerpicture718.com .The Bigger Picture Automotive Systems collects information from our users at several different points on our Web site.
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.
Log Files:
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Communications from the Site
Newsletter:
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications by contacting unsubscribe@thebiggerpicture718.com
Service Announcements On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer Service:
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer:
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Business Transitions:
In the event The Bigger Picture Automotive Systems goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by contacting unsubscribe@thebiggerpicture718.com
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Links:
This Web site contains links to other sites. Please be aware that we, The Bigger Picture Automotive Systems is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys:
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice.
Refer-A-Friend:
If a user elects to use our referral service for informing a friend about our services, we ask them for the friend's name and address and phone number. The Bigger Picture Automotive Systems will automatically contact the friend inviting them to review our services. The Bigger Picture Automotive Systems stores this information for the sole purpose of contacting your referrals and tracking the success of our referral program. The friend may contact The Bigger Picture Automotive Systems at support@thebiggerpicture718.com to request the removal of this information from our database.
Security.
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
If users have any questions about the security at our Web site, users can send an email support@thebiggerpicture718.com
Notification of Changes:
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via mail and by posting a notice on our Web site for 30 days.
Contact Information:
If users have any questions or suggestions regarding our privacy policy, please contact us at: Email: support@thebiggerpicture718.com
Information Collection:
1015 Limited LLC is the sole owner of the information collected on www.thebiggerpicture718.com .The Bigger Picture Automotive Systems collects information from our users at several different points on our Web site.
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties.
Log Files:
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Communications from the Site
Newsletter:
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications by contacting unsubscribe@thebiggerpicture718.com
Service Announcements On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Customer Service:
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer:
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Business Transitions:
In the event The Bigger Picture Automotive Systems goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by contacting unsubscribe@thebiggerpicture718.com
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Links:
This Web site contains links to other sites. Please be aware that we, The Bigger Picture Automotive Systems is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys:
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users' personally identifiable information is not shared with third parties unless we give prior notice and choice.
Refer-A-Friend:
If a user elects to use our referral service for informing a friend about our services, we ask them for the friend's name and address and phone number. The Bigger Picture Automotive Systems will automatically contact the friend inviting them to review our services. The Bigger Picture Automotive Systems stores this information for the sole purpose of contacting your referrals and tracking the success of our referral program. The friend may contact The Bigger Picture Automotive Systems at support@thebiggerpicture718.com to request the removal of this information from our database.
Security.
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
If users have any questions about the security at our Web site, users can send an email support@thebiggerpicture718.com
Notification of Changes:
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via mail and by posting a notice on our Web site for 30 days.
Contact Information:
If users have any questions or suggestions regarding our privacy policy, please contact us at: Email: support@thebiggerpicture718.com
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